Twilio Free Account Limits 2023 | With SMS Limit Accounts. As businesses continue to strive for better customer engagement, communication APIs have become increasingly popular. Twilio, a leading cloud communications platform, offers various communication channels such as voice, messaging, and video, which can be integrated into various applications. Twilio also provides a free account for developers to test and explore its platform. However, the Twilio Free Account has certain limitations that users should be aware of. In this article, we will provide a comprehensive guide on Twilio Free Account Limits to help you make the most out of your account.
Twilio Free Account Limits 2023 | With SMS Limit Accounts
New Twilio Accounts (Updated May 31, 2023)

Twilio Free Account is a sandbox environment for developers to test and build applications using Twilio’s APIs. It provides a free trial balance of $15.50, which can be used to test and develop applications. The Twilio Account also provides access to most of Twilio’s communication channels, including voice, messaging, and video. However, the free account comes with certain limitations that developers need to keep in mind.
Twilio Free Account Limits
1. Usage Limits
The Twilio Account comes with usage limits that developers need to be aware of. These limits are in place to prevent abuse of the platform and ensure a fair usage policy. The usage limits for the Twilio Account are as follows:
- 1000 free outbound text messages: Twilio provides 1000 free outbound text messages per month for developers to test and develop SMS applications. However, developers need to keep in mind that this limit is for outbound messages only, and incoming messages do not count towards this limit.
- 1000 free inbound text messages: Twilio also provides 1000 free inbound text messages per month for developers to test and develop SMS applications. Similar to outbound messages, incoming messages do not count towards this limit.
- 1000 free outbound minutes: Twilio provides 1000 free outbound minutes per month for developers to test and develop voice applications. This limit applies to all voice calls made through the Twilio platform.
- 1000 free inbound minutes: Twilio also provides 1000 free inbound minutes per month for developers to test and develop voice applications. This limit applies to all voice calls received through the Twilio platform.
- 20 free concurrent voice calls: Twilio allows 20 concurrent voice calls for developers to test and develop voice applications. Once this limit is reached, any new voice call will be rejected.
- 5 free concurrent video rooms: Twilio provides 5 free concurrent video rooms for developers to test and develop video applications. Once this limit is reached, any new video room will be rejected.
Account Limitations
Apart from usage limits, the Twilio Free Account also comes with certain account limitations. Also These limitations are as follows:
- So Cannot send messages to non-verified phone numbers: In the Twilio Account, developers can only send messages to phone numbers that are verified on their account. Any attempt to send messages to non-verified phone numbers will result in an error.
- So Cannot use shortcodes or toll-free numbers: The Twilio Account does not allow developers to use shortcodes or toll-free numbers for messaging or voice calls. Developers need to upgrade to a paid account to use these features.
- Also Limited support: The Twilio Account comes with limited support, and developers need to rely on documentation and community support to resolve any issues.
How to Upgrade from Twilio Account
Once developers reach the Twilio Account limits or require additional features, they need to upgrade to a paid account. So Upgrading from Twilio Account is a straightforward process. Developers can upgrade their account from the Twilio Console by following these steps.